Support
Find the tool, install it, keep working.
Help is organised by what you are trying to do. Pick a topic below, or email us and we will help.
Help topics
What do you need?
Choosing the right tool
Each tool solves one specific production problem, and every page explains what its tool does. Start from the ecosystem you work in.
Installing a tool
Installation routes differ between a direct download and a store listing, and Windows may warn about an unsigned build. The Downloads page explains each route and what to expect.
Checking compatibility
Every product page lists the platforms and versions its tool is tested with, so you can check before you install.
Documentation
Guides for each tool, and answers to how-to questions.
Have a question about using a tool? Email us and we will walk you through it.
Purchases and receipt recovery
Finding a receipt, re-sending download instructions, or recovering a past purchase.
Dodo Payments, our payment partner, emails your receipt and licence key. If you cannot find them, email us from the address you used at checkout.
BlenDock licensing and activation
Activating BlenDock Pro or Studio, moving to a new computer, and recovering a key.
In BlenDock, open Settings → General, paste your key and click Activate. To move to a new computer, click Deactivate on the old one first. Lost your key? Email us.
Still stuck
Getting in touch.
Email is the support route: write to [email protected] and we reply within 2 working days.
General enquiries
Questions about the tools, what they do, whether one fits your workflow, or anything that is not a support request.
Product support
Installation problems, purchases and receipts, and help with BlenDock licence keys.
Elsewhere
Explore the tools.
The two catalogue pages list every Thevyn tool for Blender and Unity, and each product page explains what its tool does.