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ThevynThevyn

Refund Policy

Fair refunds, plainly explained.

When you can get your money back for a THEVYN licence, and how. Last updated 18 October 2026.

In short

  • Full refund within 14 days if BlenDock doesn't work on a supported setup (Windows 10 or 11, 64-bit) and we can't fix it.
  • Not having used your licence key is not, on its own, a reason for a refund. The 14-day free trial is there so you can try every feature before you buy.
  • Duplicate charges are always refunded.
  • The free Basic plan costs nothing, so there is nothing to refund.

1.What this policy covers

This policy covers licences bought on thevynlabs.com. Purchases are processed by Dodo Payments, our merchant of record, which also pays out refunds.

Your licence key is delivered right after payment, so an order cannot be cancelled once it is paid. If something is wrong, ask for a refund instead.

2.When you can get a refund

You get a full refund if you ask within 14 days of buying, BlenDock doesn't work on a supported setup as listed on its product page, and we can't fix the problem by troubleshooting it with you within 14 days of you reporting it.

BlenDock runs on Windows 10 and 11 (64-bit) only. It does not run on macOS or Linux, so please check your computer first. The free Basic plan is the easiest way to try it before you buy.

We also always refund:

  • a duplicate charge for the same order;
  • a payment for which your licence key never arrived and we cannot deliver it.

3.When a refund is not available

Once BlenDock works on your computer as described, a purchase is final, whether or not you have activated your key. After 14 days, a purchase is final too. Both apply except where the law requires a refund. The free Basic plan involves no payment, so there is nothing to refund.

4.How to ask for a refund

Email [email protected] from the address you used to buy, with your order number. Tell us briefly what went wrong; it helps us fix it for everyone.

5.How refunds are paid

Refunds go back to the original payment method through Dodo Payments. Once a refund is approved, it usually reaches you within 5 to 10 working days, depending on your bank, and you receive a confirmation email.

6.What happens to your licence

When a refund is issued, the licence key is deactivated and the paid features stop working. Your projects and files are not affected.

7.Purchases made elsewhere

If you buy one of our tools through a store, such as a Unity Asset Store or Blender marketplace listing, that store's refund policy applies instead of this one.

8.Your legal rights

This policy does not reduce any rights you have under the consumer law where you live.

9.Contact and grievance officer

Questions, requests and complaints about this policy go to our grievance officer.

We acknowledge every complaint within 48 hours and aim to resolve it within 10 working days of receiving it.